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"Good location, the hotel met everything expected"

"Great stay, all facilities were excellent and the staff were so helpful. Would recommend if staying in Puerto Montt. "

"It’s a nice hotel but it’s severely overpriced for what you get!"

"Amazing service from Carlos at front desk. He did everything he could to accommodate us. Such a great asset for the hotel. Great customer service and always with a smile on his face!!! Thank you! "

"LINDA VISTA "

"great views of the lake and volcano, very friendly and helpful staff."

"Some aspects of the hotel are in disrepair (ie. door handles, one of the numbers for my room number was missing). The only real complaint I had, which I shared at reception and they received the feedback well, was that I placed the do not disturb sign on my door before leaving for an activity during the day; I had all my belongings spread over the room and I did not have the energy or time to put them away. While I was gone, the cleaning staff entered the room to clean. Nothing was missing, but...

"Stayed here for four nights with my son. The front desk service we received from Felipe was top notch! He was so polite and gave us a wonderful welcome. He went over all the amenities and was so helpful when we had questions. The staff in the spa were wonderful as well. I wish we could have stayed longer, but hope to return for another visit soon! "

"Good property with a nice location overlooking the sea. The room is spacious with a kitchen and jacuzzi. The kitchen has limited cooking appliances and the shower button is broken. I can see that the hotel is nice but the facilities seem a bit old. Overall a nice hotel with friendly staff who allows me to store my luggage after checkout. "

"Was a great stay, all the staff were lovely and helpful."

"The owner was very nice. He allowed us to check in early at 8am and gave us some snacks/cereal bar which was very helpful for us to go hiking. The room was nice and clean with an amazing view of the volcano. Shower was hot enough with good water pressure. Location is superb. Would definitely recommend."

"Very good hotel and very close to the center. They also provided lunch boxes when we missed breakfast due to out early flight. Some areas at the hotel are only accessible by stairs but we managed. "

"너무 낡았어요"

"Horrid horrid room. Owners above were extremely loud until midnight most nights. Busy road right outside. Very loud music going on until 4am on NYE, right below the room. No staff entered the room the whole 4 days I was there & I had to ask for more toilet paper & for the tiny bin of used toilet paper to be emptied. Not even a mirror in the room. If you don't speak Spanish, be prepared to use your translator the whole time. Could not wait to leave."